Emergency
Our 24h assistance centre is available around the clock on the number:
reachable.
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Personal liability insurance
You have damaged a third party or their property and want to report this damage to us as a liability claim?
Use our practical claims reporting procedure with the chatbot 'Serge' on the right or fill out the PDF form.
If you are unsure or need help, our Service Centre team is available during our telephone hours.
Personal liability claim form [PDF]Home contents insurance
Something unexpected happened to you at home?
Report your damage quickly and easily now.
Use our intuitive chatbot 'Serge' on the right or fill out the PDF form below.
If you need help or have any questions, our Service Centre team is here for you.
Damage report home contents [PDF]Building insurance
Your house or flat has suffered damage?
Report the building damage quickly and easily - either via our interactive chatbot 'Serge' on the right, via the practical PDF form or by calling our solution-oriented Service Centre team.
Damage report buildings [PDF]Service Center
We are there for you personally
If you prefer to discuss your claim in person, our solution-oriented Service Centre team is at your disposal. You can reach us by phone at:
Our telephone hours are as follows:
- Monday to Thursday: 07:30 h to 18:00 h
- Friday: 07:30 h till 17:00 h