Report a claim vehicle insurance

Report damage to a car, motorbike, van or classic car.

Emergency or breakdown

Our 24h assistance centre is available around the clock on the number:

 +41 58 521 11 11


Call "24h-Assistance Centre" now


Storm / hail damage

Has your vehicle suffered damage due to a thunderstorm or hailstorm?

If so, please report the damage using the form below and refrain from calling us. Thank you for your support!

Reporting storm / hail damage to the vehicle

Collision damage

Your car has suffered damage that affects the collision (comprehensive) insurance?

Report third party liability or partial casco damage

You would like to report a third party liability or partial cover claim?

Please use the following PDF

Download claim form [PDF]

Glass damage

Have you suffered glass damage? We will be happy to coordinate an appointment with one of our partners Carglass or DESA in your area.

Please report your glass damage to us by phone or via our chatbot on the right.

“Partner garage” repair model
If the damage is repaired by a glass provider (DESA or Carglass) arranged by simpego, the contractual deductible for breakage damage to the front, side, rear and roof windows is waived, provided the glass is repaired and not replaced.


Repair model “free choice of garage”
If you opted for the “free choice of garage” when concluding the contract and now have the damage repaired by a simpego glass provider, but the glass has to be replaced rather than repaired, you will benefit from a reduction of the contractually agreed excess by CHF 200.00. If the glass is repaired, the contractual excess will not apply at all.

Partner garages

For fast and professional vehicle repairs, we work with carefully selected repair partners.

Choose a partner near you and experience a first-class, value-preserving repair with additional benefits:

  • Free collection and return of the vehicle (also at the place of work)
  • Free provision of a replacement car on site or at the pick-up location directly by the repair company
  • Guaranteed replacement car for the entire duration of the repair, even in the case of longer work
  • State-of-the-art repair procedures
  • Use of certified original spare parts from the manufacturer
  • Lifetime repair guarantee
Overview partner garages

Our recommendation:

With the “free choice of garage” model, you can choose the garage of your choice in the event of comprehensive damage. However, if you select a simpego Partner garage, you will benefit from a CHF 100 reduction in the excess for bodywork repairs in addition to the above-mentioned advantages.