Customer service

Whether you need to change your address, adjust your contract or order an international insurance card - our Service Centre team will help you. In addition, our intelligent bot 'Serge' is available to you around the clock.


Service Center

You have moved and want to tell us your new address? Or do you need a copy of your contract or bill? Maybe you need an international insurance card or another important document? Our handy bot 'Serge' is available right on this page. With Serge, you can easily send your change of address or request the documents you need. He is available around the clock and guides you step by step through the process.

You would rather talk to us in person? No problem!

Our team is available to answer your questions or help you with your concerns. Your comfort is essential to us, which is why we also offer you the possibility to reach us by phone.

Our telephone hours are as follows:

  • Monday to Thursday: 07:30 h to 18:00 h
    Friday: 07:30 h until 17:00 h

Call Service Center now

You can reach us at the number:

+41 58 521 11 11