Claims service

Whether you have suffered damage or caused it accidentally - we are there for you!


Here you can find out how to quickly and easily report claims for various insurance coverages:

Vehicle insurance

Whether it's your car, van, motorbike or even your treasured classic car - if damage has occurred, we want to know about it so we can help you as quickly as possible. There are two easy ways to report your vehicle damage:

  • Use our intelligent bot 'Serge' to guide you through the claim process.
  • Alternatively, you can fill in the claim form to provide us with all the necessary information.
Vehicle insurance

Personal liability, household & buildings insurance

Whether it's personal liability, household contents or building insurance: we know that damage in the home can be unpleasant. Regardless of whether it is damage to your household contents or your building, or whether another person is affected by the damage - we are there for you.

Report damage to household insurance

Service Center

We are there for you

If you preferred to discuss your claim in person, our solution-oriented Service Centre team is at your disposal. You can reach us by phone at:

+41 58 521 11 11

Our phone times are as follows:

  • Monday to Thursday: 07:30 h to 18:00 h
  • Friday: 07:30 h until 17:00 h

You can also email us at to let us know about your claim. Don't forget to include your contract number. Describe the damage as accurately as possible and send us any initial photos or videos.

Emergency or breakdown?

We are there for you around the clock!

In urgent situations such as breakdowns or emergencies, you can reach our 24-hour assistance around the clock, 7 days a week, 365 days a year. Whether it's the middle of the night or a public holiday, you can always reach us when you need assistance.

+41 58 521 11 11